Returns & Exchanges
We want you to be fully satisfied with your MAGIC AI Mirror experience; therefore, we offer a 30-day trial period to ensure our technology meets your fitness goals. If you are not completely satisfied, you can return your mirror for a full refund minus shipping and handling fees.
Initiate Request
Contact our support team via the app or website within 30 days of delivery to receive your Return Authorization number and prepaid shipping label.
Pack Your Mirror
Carefully place the MAGIC AI Mirror and all included accessories back into the original specialized protective packaging to ensure safe transit.
Schedule Pickup
Coordinate a convenient time for our white-glove logistics partners to collect the unit directly from your home, as the mirror requires professional handling.
Inspection and Refund
Once our technicians verify the hardware's condition at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing